Overview In some cases, the despatch of a certain order will not move to PICK state in order to create a picking note. It is stuck in a PREP state. This is caused because the dispatch is not associate...
Overview You are trying to cancel all the items of the order but CIMS hung and became unresponsive. Now when checking in CIMS this order doesn't have any items showing but the status shows blank and t...
Overview The order has not been shipped and it needs to be canceled. You noticed that the order status is partial in the HS0A form and has 2 dispatches. One of them is dead and has zero units. The oth...
Overview You are unable to process the order. The order has already been shipped by your warehouse and you would like to manually complete the order in CIMS, but you can't. In HS0A it is showing as Al...
Overview You have some Purchase Orders (POs) that you want to close. Solution To close POs please reach out to the Support team and provide POs ids and the support team will update the docket to be in...
Overview You try to set a docket state to 'WORK' and the following error message appears: CIMS-14259: Body fabric inconsistency between items and components for docket 271751 item 3 color DENIM-MID WA...
Overview You have cancelled the order by mistake and want to revert the cancellation and generate a dispatch for it. Information Unfortunately, reverting the cancelled order is not possible. The cance...
Overview You may have a notification from the warehouse that some orders have been canceled but when you check on HS0A, these orders are in the delivered state with 0 items listed. These orders may ha...
Overview You need to recreate dispatches for the orders manually shipped by your warehouse and which reflects as empty dispatches in CIMS, so that the picks can then be marked as completed to charge t...
Overview The order is stuck as partial in hs0a. There are two dispatches created for that order, one is already done and the second one is dead. However, the order is still not processed to the comple...