Overview You have the order that has two dispatches and one of them is dead with 0 quantities. You want to delete the 0 dispatch to be able to process the other dispatch with the correct information a...
Overview An order can be in the Confirmed state in the HS0A form but you are unable to generate a despatch for it. You also see that there are enough units available in stock. Solution There could be ...
Overview You have some Purchase Orders (POs) that you want to move to WORK state. Solution To move POs to WORK state please reach out to the Support team and provide POs and/or docket ids and the supp...
Overview Your Customer Services by mistake selected a credit note for the order instead of a refund. You want to know if there is a way to delete the credit note so that they can refund the order. <su...
Overview The order is stuck in the ‘Confirmed’ state, but was actually completed; thus it needs to have a new Dispatch and a Pick so that the order can be charged. Solution Please reach out to the S...
Overview You may face the pick ID is not generated for the order and want to know why. Solution There could be many reasons why the pick is not generated. Please reach out to the Support team and prov...
Overview You have an order that is shown as confirmed in CIMS but there is a despatch that has no items on it and a pick that has items but all quantities set to 0. Your customer service has asked tha...
Overview You created a partial despatch and want to delete it so a complete despatch can be created instead. Solution Please reach out to the Support team and provide the sales ID and the despatch ID,...
Overview You have found orders in your reports that are over 10 years old that are stuck at SEND even though they should be in a state of DEAD. You want to know why this is happening and change their ...
Overview You are manually progressing orders from Picking onto Charging but have accidentally moved a number onto Charging by confirming all items as picked. You want to know if it is possible to reve...