Overview Your daily POLLING job didn't complete correctly and failed to populate the channel with stock so online orders are not flowing. Orders will not have dispatches created correctly until your G...
Overview The order has already been shipped by the warehouse, but it got stuck as Allocated in CIMS and no picks have been assigned. You need to progress the order into the Picking state so it can go ...
Overview You have edited an order in the CIMS Hs7b and accidentally removed the wrong units in it. And you want the edited items to be reinstated. Information Raise a support request explaining the ...
Overview You are not able to process or import any orders on your test CIMS. The loader task keeps failing. It stops picking up orders and there is no log available for you to see what the problem i...
Overview When trying to process the refund of the order you are unable to do anything on the refund screen HS0D. You can’t fill all the necessary boxes because you are unable to leave the box where yo...
Overview You have two examples of orders where there was one line but that one line was short shipped. These display the completed message in CIMS HS0A but so far are not showing as charging in Ingeni...