Start a conversation

Articles

  • Application is offline - unable to access the login page

    Overview Prologic application on one of the servers seems to be offline/unavailable as you are unable to access the login screen as it does not respond. However, you are able to successfully ping the ...

  • Web Server bridge failed

    Overview You are unable to process orders because of the following error and are unable to access the CIMS application on local IP: Error:Failure of Web Server bridge:No backend server available for c...

  • CIMS server is offline

    Overview You may face the CIMS server is offline. You have tested the network and the interface appears to be fine. Also, you don't see any problems with the hardware. Solution Xen bridge may cause th...

  • SYSAUX tablespace alert

    Overview Your tablespace report has started to report an issue with the SYSAUX tablespace. Example: Tablespace: SYSAUX-------------------------------------------------------Max. Size (M) : 2500Current...

  • Inventory file is not generating

    Overview The task that creates an inventory file for your web partner failed as part of the usual queue. You tried running the task under the other queue but the file that was generated contains only ...

  • Error ORA-01653 - Tablespace Limit Reached

    Overview You are unable to input costs or update anything in screen PD0A. You get the same error when you are trying to alter or add POs in PS0A: ORA-01653: Unable to extend table AUD.AUDIT_UPDATE by ...

  • HourlyShipped files importing is incorrect

    Overview HourlyShipped files that are sent from JDA are imported incorrectly into CIMS. You are trying to re-import files with orders that have not been updated, and they are being imported but nothin...

  • Resolving ORA-01653: unable to extend table TABLE_NAME by XXX in tablespace TABLESPACE_NAME

    Overview You may get a DB space error 'ORA-20001: ORA-01653: unable to extend table TABLE_NAME by XXX in tablespace TABLESPACE_NAME' in various cases. Some of the possible scenarios when you can get t...

  • Sentinel Alert Failure

    Overview You are using Nagios for your sentinel monitoring. The disk usage is at 100%, but you didn't get a notification alert from Nagios. It seems all notifications from Nagios have stopped. Solutio...

  • Server Time is Wrong

    Overview The time on the database server (or any server) could be wrong. Solution Please reach out to the support team with the server Hostname/IP-Adress and they will fix the server time for you. <su...