Overview

You are unable to process orders because of the following error and are unable to access the CIMS application on local IP:

Error:
Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.

Solution

This error occurs because the web service becomes glitchy, and a restart of the web services is required. Please reach out to the Support team and provide the hostname/IP-Address of the CIMS application which is unavailable and the support team will get back to you.

<supportagent>

To restart the web services the agent needs to follow instructions in the 'Restarting Web Service' article.

</supportagent>