Overview You are unable to batch and balance a specific till. You may get the following errors when trying to batch till sales: KEY-COMMIT trigger raised unhandled exception ORA-06502 or Error ORA-04...
Overview A till in your store has crashed while processing an exchange. As a result, there is a discrepancy with the till's balance as the transaction was logged and there are payment records attached...
Overview You may have a discrepancy with your banking and the till doesn't balance because of a transaction that shows DECLINED EFT for a refund of some amount. You need to void this transaction to co...
Overview You may notice a degradation in the ADC performance. CIMS itself could be working fine but the ADC picking guns would be running very slowly. Information You might be experiencing slowness wi...
Overview Some of the ADC guns you have previously set up are not working as expected. These ADC guns won't connect and a communication error is displayed ( Connect Error:23C). Information It is possib...
Overview It may not be possible to process transactions in a till because the touch screen is frozen and is not working. Also, possible symptoms are: Till screen starts flashing to different colors. T...
Overview You are having issues opening the till drawer with the till key. The drawer still opens when completing a sale or performing a no sale, but won't open when trying it to open manually at the e...
Overview Some or all of your card machines are not working showing the error: Unable to connect to PED or Unable to acquire the PED. You rebooted card machines with no change. Solution The problem mig...
Overview You are facing your till card machines intermittently dropping and you are unable to process card payments. Tills stop working and declining customers' cards payments. Card machines lose sign...
Overview You may face the issue that one or more of your till printer feeders does not print out or is not printing out clearly. Solution In most cases, doing one of the following can resolve the issu...