Overview You are having issues with a refund and need the Merchant ID of a transaction. Information While the Merchant Id for a specific transaction cannot be acquired from our records, we can review...
Overview Your ADC guns need to be configured correctly in order to connect to the application server. This article describes the process of verifying the current configuration and determining if it is...
Overview You might face an issue where a till does not turn. You've checked all the cables and power supply but no power seems to be going to the till from AC Adaptor/Power unit. And the power unit ...
Overview You might have a problem where a Till Card Machine (Chip and Pin machine) does not allow any sales and a pop saying Cannot connect to PED appears making you unable to use the till for card pa...
Overview The till card machine (also referred to as the C&P unit) is not able to accept card payments unless they are contactless. If a card is entered in the slot or swiped, the payment will not be p...
Overview A till froze during a transaction and you had to make the transaction again. However, both the transactions processed and the till that froze is also out an amount and you want the part of th...
Overview You face an issue where a till sometimes doesn't batch and it keeps happening regularly. You batch all the tills at the night and get a Polling Report email the next morning saying a till h...
Overview You face an issue where a till does not batch properly and this keeps happening on a regular basis. Workflow Instructions Check the Till Transactions Check the till records and the transactio...
Overview You have a promo running on CIMS, which had an end date of dd-mmm-yy. This promo is still running the day after the end date and running an OVERNIGHT queue doesn't help. Solution This may hap...
Overview You experience a problem where you void a sale but see that the value of the gift card has already gone through the till. Therefore, you can see an amount increase in your balance. Informat...